Accessibility Statement
Taj Campton Place (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.
We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.
Digital Accessibility Compliance Guidelines and Goals
We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.
Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.
Operable. We ensure the website is compatible with users’ browsing methods.
Understandable. Our content and information on all amenities is provided in a clear, concise way that avoids ambiguity.
Robust. A wide range of technologies can be used to access our site content.
Continuous Digital Monitoring
Our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.
Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.
We welcome feedback
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at cmpgm.sf@tajhotels.com with a description of the issue you encountered and your contact information. Your experience matters to us.
The Taj Campton Place website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.
Accessible Features and Amenities
Taj Campton Place is ADA compliant in accordance with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.
PROPERTY FEATURES
Accessible public entrance with door width of 82” and automatic pneumatic door.
The registration consists of two desks: one standing desk at 47” high and one sitting desk at 30” high, with an accessible surface and space to hand materials back and forth to guests who use wheelchairs.
Accessible route from the public entrance and rooms to the registration area.
Accessible elevator with braille instructions. Height of the highest button in the elevator is 47”.
Accessible route to the elevator from the public entrance, registration desk and rooms.
Accessible emergency exit with door width of 36”.
Accessible public restroom.
Accessible Concierge/Front desk.
Accessible route from parking area to the main entrance.
Space to accommodate accessible vehicles.
Accessible transportation provided upon request.
TTY for guest use.
Visual and audible alarms for smoke, fire and emergency.
Guest room televisions have closed captioning or closed captioning decoders are provided.
Service animals are welcome at Taj Campton Place. The hotel does not charge a cleaning fee for service animals. However, we reserve the right to assess a fee in the event a service animal causes damage.
Accessible food and beverage outlets:
Campton Place Restaurant with door width of 36”.
Campton Place Bar & Bistro with door width of 36”.
Private dining rooms with door widths of 36”.
Accessible route to accessible food and beverage outlets from the public entrance and rooms.
Accessible meeting and event facilities:
Campton Room with door width of 71”.
Board Room with door width of 36”.
Accessible route to accessible meeting and event facilities from the public entrance and rooms.
Accessible business center with door width of 36”.
Accessible route to business center from the public entrance and rooms.
Fitness center with door width of 36”.
Accessible route to exercise facilities from the public entrance and rooms.
Deluxe Accessible Rooms, featuring:
Entrance door width of 36”
Bathroom door width of 36”
King bed and Twin Beds upon request
Roll-in shower
Bathroom grab bars
Lowered towel racks
Raised toilet seat
Emergency strobe light and strobe light smoke detector
Cordless phone
Closed-captioned TV
Lowered closet shelves
Lowered thermostat and light switches
Lowered peephole and door latch
Accessible route from the public entrance and registration desk to each accessible room.
Standard rooms have entrance door widths of 36”, bathroom door widths of 36” and visual strobe alarms. Please note that they do not have any additional accessible features.
From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Taj Campton Place website. The hotel is not responsible for any third-party content on the website.